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| Billing and Payment |
| 1. Is your website secure? |
| Yes, we use SSL encryption to protect all of your sensitive information as well as local encryption for our database. |
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| 2. What forms of payment do you accept? |
| We currently accept Visa and Mastercard. |
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| Discounts and Coupons |
| 1. How can I get a discount or coupon for my next order? |
| The best way to earn discounts is by referring a friend. You can also follow us on Facebook and Twitter to receive special offers. |
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| 2. I referred a friend of mine to your site, where's my reward? |
| Coupon codes are automatically generated after your friends place their first order. Click on "my account" above, then "view available coupons" to find your coupon codes. Just cut/paste that code at checkout to redeem. |
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| 3. How else can I get a discount on my order? |
| Have you visited our fan page on Facebook? We often post exclusive coupons on our page, become a fan today. |
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| Order Questions |
| 1. I have a problem with my order, what should I do? |
| Just email orders@hairflairboutique.com and let us know what the problem is and we'll be happy to help in any way we can. |
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| 2. I received an error on your website, what should I do? |
| We're sorry to hear about the error, but don't worry, a bug report has already been sent to our webmaster and we should have it corrected shortly. |
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| Product Questions |
| 1. Can I request a product that's not on your website? |
| Absolutely! While we cannot guarantee the item you're looking for will be available, we're happy to help you locate your favorite accessories. Just follow the "contact us" link below. |
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| 2. How often do you add new items to your store? |
| We receive new items from Scunci and other vendors several times a year. Our store is always changing. Stop by our "New Arrivals" page for all the latest additions. |
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| 3. How do I know if a hair accessory is right for me? |
| Just read some of the many hair accessory ratings and reviews our customers have left for you. We encourage everyone to leave product reviews to help other shoppers. If you still have questions, contact us and we'll be happy to make recommendations. |
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| 4. One of my hair accessories broke, what can I do? |
| If you purchased the item from Hair Flair within the past 30 days, just contact us for assistance. If not, contact Scunci/Conair at 1-800-3CONAIR or Goody at 1-800-241-4324 and they'll be happy to help. Both companies often provide free replacements if you are not happy with your hair accessories. |
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| Shipping and Delivery |
| 1. Do you offer free shipping? |
| Yes, we offer free shipping on all domestic orders over $35. Regular shipping charges apply for all orders shipping internationally. |
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| 2. How much is shipping for orders under $35? |
| Shipping costs will vary based on what you order. To determine shipping, just add items to your cart, then enter your country and postal code to see how much it will cost to ship to you. No credit card is required to see shipping costs. |
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| 3. Do you ship outside of the US? |
| Yes, we currently ship to many countries around the globe. To see if we ship to your country, try the shipping estimator on our shopping cart page. If you'd like to add your country to our list, please email us. |
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| 4. Why do you only ship via the US Postal Service? |
| We're commited to giving our customers the most economical shipping options possible. At the present time, USPS is the least expensive way to get your accessories to you while still offering delivery tracking information. We use First Class rates up to 13oz to save you as much as possible. |
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